Tech Tip: Issues when launching Pro Tools 11


Some of you may have encountered an issue when launching Pro Tools 11 and received the following message. Please don’t be alarmed and follow the simple steps below to resolve the issue and get your session cranking in no time. I’ll keep it quick, simple and to the point.

Steps 1:
Launch Pro Tools and wait for the messages to appear.

Step 2:
Click ‘OK’ on the following message.

“Could not create the TCE plug-in’s factory default file because the plug-in doesn’t support the current sample rate.”

1-Could-not-create-the-TCE-plug-in’s

Step 3:
Click ‘OK’ on the following message.

“Could not create a new document because Assertion in “/Volumes/Development/151228/ProTools/DFW/MacBuild/../Views/
UMenu.MacOS.mm”, line 1549.
(Use the Copy button to copy this message to the clipboard.).“

2-Could-not-create-a-new-document-because-Assertion-1024x381

Step 4:
Once Pro Tools has launched, please do the following.

Go to the top of the ‘Pro Tools’ menu bar and select ’Set up > Playback Engine.’

3-pro-tools-11.3.1-playback-engine

Now click the ‘Playback Engine’ tab and choose your output device (Avid 002/ 003, Mbox, Built-in Output etc). Click ‘OK.’


4-3-pro-tools-11.3.1-avid-002

Now try creating a new session or open an existing one. You should now be up and running. I hope you will find this information useful.







My current system is as follows.

Mac OSX Yosemite 10.10.3
MacBook Pro (17-inch, Late 2011)
2.4 Ghz Intel Core i7
16 GB of RAM
1 TB Solid State SATA Drive

ProTools 10.3.8 & 11.3.1
Digi 002 Console (Avid 002)

Avid’s official stance is, they no longer support the 002 console/ rack, however the ‘003_Family_Driver_11_1_3_Mac_83630’ driver works for my system. The official Avid link below contains the various drivers you may need.
http://avid.force.com/pkb/articles/en_US/download/Digi-002-003-Drivers

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